Delivery Information

Posting Information

Due to a huge amount of orders we received daily, it may take 1-3 working days to process your order before it leaves our warehouse. Except for Raya Holiday ( which will take about 10 days )

During pandemic it will take 1-7 business days to process. You will be updated about the shipment.

Orders placed on Friday until Sunday will only be shipped on Monday/Tuesday/ of the following week. We provide both local and international shipping (for international orders, please email us at

Once your order is shipped, you will be notified via email with the tracking number. Sugarscarf will not be held responsible for any delay on shipment done by 3rd party shipping company.  For any concern on your tracking details we will try to help you contact with our delivery partners.

Shipping Within Malaysia 

All orders within Semenanjung Malaysia, Sabah and Sarawak are shipped using3rd party shipping company.  Express Mail Service and delivers within 2 - 5 business days. Signature will be required when you receive the parcel. All orders are charged according to the weight of the parcel. Our system will automatically calculate the weight and the amount you should pay will be display at the end of the order process. Please take note that a tracking number will be given once posted. If the addressee is not available during time of delivery, they will need to pick up their parcel at the nearest 3rd party shipping company. NO REFUND or EXCHANGE is allowed if the parcel is returned to us when it is unclaimed. The buyer will have to pay the additional shipping charges to have it posted out again.

There might be some cases where there will be a slightly delay in the shipment where things like sales period, holidays, festive seasons and some other events. We are sorry for the inconvinienced caused for any delay of shipments. 

It might take about 1-15 business days on the events such as heavy order days, promotional, holiday, festive seasons periods. 

At Sugarscarf we stands for making shipment deliver on time, thus in events such as below, we will notify customers first 1-5 days after customer placed order.

International Shipping

We offer international shipping via 3rd party shipping company., Registered Air Parcel and International Express Mail. Shipping charges will depend on the quantity/weight of each parcel.